Product Quality Guarantee

At Elite Backline, we’re committed to delivering only high-standard, commercial-grade products that meet the expectations of today’s hospitality professionals. Every item we offer is backed by a manufacturer’s warranty for your peace of mind. For warranty details specific to your purchase, feel free to reach out to us directly.

Receiving a Damaged Item?

Please take a moment to carefully inspect all packages upon delivery. If there’s any visible damage to the box or contents, note it on the delivery receipt at the time of signing.
If you're unable to fully inspect the contents during delivery but suspect potential issues, write “possible damage” on the receipt.

Should your item arrive with confirmed damage, email clear photos to support@elitebackline.com. We’ll prioritize your case and arrange a prompt resolution—typically within one business day, whether that means a replacement, compensation, or a return.