Shipping Policy

Thank you for choosing Elite Backline. We are dedicated to ensuring a smooth, reliable delivery experience for all our business customers. Please review the following information regarding our shipping process and policies.

---

Shipping Details

Shipping Cost
We offer free shipping within the United States on all orders over $200.

Order Cut-Off Time
Orders placed before 6:00 PM CST, Monday through Friday, will begin processing the same or next business day.

Order Processing Time
Orders are typically processed within 1–2 business days after confirmation.

Estimated Delivery Time
Once shipped, most orders arrive within 4–7 business days. Transit times may vary depending on location and shipping method.

---

Shipping Methods

Most products are delivered via freight carriers using large commercial trucks. For orders requiring freight delivery, a representative will contact you to schedule a curbside delivery appointment. Please ensure that a valid phone number is entered at checkout to coordinate this process efficiently.

---

Order Confirmation & Tracking

• Once your order is placed, you’ll receive an email confirming we’ve received it and that your payment has been authorized.

• When your order ships, a second email will include your tracking number and a link to monitor delivery progress in real time.

---

Address Changes

Need to update your shipping address?
Contact us within 24 hours of placing your order and we’ll do our best to accommodate the change.

---

Order Cancellations

Orders may be canceled any time before they ship for a full refund. If the order has already been dispatched, please refer to our Return Policy for next steps.

---

Damaged or Incorrect Orders

Please inspect all deliveries upon arrival. If your order arrives damaged, defective, or incorrect, contact us immediately so we can review the issue and provide a resolution. If the issue is confirmed, return shipping will be covered by Elite Backline.

---

Need Help?

We’re here to support you every step of the way.
If you have any questions or concerns about shipping or delivery, reach out to our customer service team:

Elite Backline
Phone: (877) 702-3159
Email: support@elitebackline.com
Address: 2213B Carter Ave, Nashville, TN, 37206