Refunds & Returns Policy

At Elite Backline, we’re committed to ensuring a smooth and transparent return process. Whether it’s an issue with your order or a simple change of mind, our team is here to assist you every step of the way.

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1. Return Eligibility Window

Returns are accepted within 30 days of the delivery date. Unfortunately, we cannot accept returns beyond this period.

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2. Return Shipping Costs

• If your item arrives damaged, defective, or incorrect, we will cover the return shipping costs.

• If you are returning an item due to preference or change of mind, return shipping costs will be your responsibility.

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3. Damaged or Defective Products

Please notify us within 30 days of receiving your order if the item is broken, malfunctioning, or not as described.

• We’ll arrange return shipping at no cost to you.

• Once the return is received and inspected, we’ll issue a full refund or send a replacement, including any original shipping charges.

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4. Change of Mind Returns

If you no longer need the item:

• You may return it within 30 days as long as it is unused and in original packaging.

• Return shipping is at your expense.

• Once received and inspected, we’ll refund the product cost (minus original shipping if applicable).

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5. Refund Timeline

After the returned item is received and approved:

• Refunds are issued to the original payment method within 7 business days.

• Please allow additional time for your bank or credit card provider to post the refund.

If it has been more than 10 business days since your refund was issued and you have not received it, please contact us at support@elitebackline.com.

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6. Restocking Fees

In some cases, a restocking fee may apply depending on the manufacturer’s policy or product type. We’ll notify you in advance if that applies.

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Need Assistance?

For any questions regarding returns, refunds, or the condition of your order, contact our Customer Support team at:
Email: support@elitebackline.com

We’re here to ensure your experience with Elite Backline is dependable, professional, and hassle-free.